We do not accept returns, exchanges or refunds. All sales are final*. Please note, Provocator Hair Salon reserves the right to refuse all returns.
*At this time, our return policy has been updated to allow customers to cancel all unshipped orders at any time for a full refund. If you wish to cancel or have any questions, please contact customer service at eksprovocator@gmail.com
Free Shipping Domestic Orders over 40$ International over 60$
FAQ
I placed an order. When will my package arrive?
- Generally processing times are within 1-2 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
- You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.
We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
What method is used for shipping?